Monday, September 11, 2017

Customer Engagement Engineer (# 115624)

Position: Customer Engagement Engineer
Location: Milpitas, CA
Duration: Full time

Job Description:
Business Unit:

With over 38 years of semiconductor process control experience, chip makers around the globe rely on KLA-Tencor to ensure that their fabs ramp next-generation devices to volume production quickly and cost-effectively. Enabling the movement towards advanced chip design, KLA-Tencor's Patterning Solutions Group (PSG) is looking for the best and the brightest research scientist, software engineers, application development engineers, and senior product technology process engineers to join our 5D team.

Our 5D patterning process control technologies control the three dimensions of the device structure, while optimizing the process control loops (time) and minimizing the expense (cost) to create the device; hence five dimensional patterning process control (5D).

The team's mission is to collaborate with our customers to innovate hardware and software technologies that detect and control process variations—at their source—rather than compensate for them at later stages of the manufacturing process. These patterning process control solutions provide the most accurate process correctable available today; providing real-time feedback and feed-forward control to improve subsequent process steps.

Why join 5D? Think of this team as a "start-up" company where you are offered the ultimate challenge to solve the most complex technical problems that enable the digital age. Yet, this "start-up" is backed by the most sophisticated and successful process control company in the semiconductor industry.


The customer engagement engineer will be closely working with internal development teams, regional account teams, field application engineers, and customers to provide integrated software solutions that successfully address customers’ problems.
He/she will:
  • Be responsible for pre-sales marketing of our software applications, coordinating post-sale support and driving solutions to customer adoption and sign-offs
  • Provide product demos, and training
  • Ensure evaluation agreements, statement of work, and specifications are in place for every customer engagement
  • Track and coordinate customer engagement activities and opportunities worldwide, resource loading, and prioritization
  • Work closely with field applications to ensure software applications are implemented in customer production flows, escalations are channeled appropriately, and fixes and features are released as committed
  • Work with sales and finance to ensure bookings and revenues are accurately recorded
Preferred Qualifications:
  • Candidate should have an MS or PhD in Material Science, Physics, Optics, Physical Chemistry, Chemical or Computer Engineering with background in semiconductor processing, lithography, optics, and/or device physics
  • Experience in mask-making, wafer-processing, lithography simulation software, SEM, inspection, defect metrology, OPC, verification, optical and resist model-building, and machine learning is highly desirable
  • Experience in marketing or application engineering, working in cross-functional teams and managing customer requirements and expectations is highly desirable
  • Experience in UNIX/Linux, C/C++, MATLAB and scripting in Shell, Perl, Python, PHP, or HTML is a plus
  • Travel: 25-50%
Minimum Qualifications:
Doctorate (Academic) with at least 2 years of experience.
Master's Level Degree with at least 4 years of experience.
Bachelor's Level Degree with at least 6 years of experience.

Kindly send your resume to

KLA-Tencor is an Equal Opportunity Employer. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.