Thursday, July 6, 2017

Field Applications Engineer (# 115672)

Position: Field Applications Engineer
Location: Austin, TX
Duration: Full time

Job Description:
Business Unit:
The Customer Group (CG) team is our field based, customer facing organization consisting of Sales, Marketing, Applications, Finance, Human Resources, Facilities and IT. They partner closely with our customers to provide a comprehensive portfolio of products, services, software and expertise, to help them manage yield throughout their fabrication process—from research and development to final volume production. Responsibilities of this group include maintaining strategic client relationships, identifying and closing sales opportunities, ensuring our products meet performance capabilities and expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends. Partnering with our service organization and factory divisions, this diverse and dynamic team helps ensure alignment between customer needs and corporate offering to maintain a high level of customer satisfaction.

Responsibilities:
Technical Support: Driving adoption of advanced thin film measurement and Scatterometry tools at critical customer sites. Create recipes for regular production support. Develop Best Known Methods for the customer use cases, driving product adoption and differentiate vs. competition. Train operators & engineers on the equipment. Analyze tool performance and work in team with KT CSEs and TSEs organization on problem solving on KLA-Tencor film measurement equipment. Work on complex problems and develop unique solutions to meet customer’s requirements.

Project management: Identify and manage priorities and milestones for key projects. Develop clear project schedule and track progress. Work in synergy with Metrology Application Engineering Team, BU Management and Division. Develop value proposition and effective project summaries for Executive meetings.

Communication: Establish regular communication with the customer. Present and highlight the system values for customer use cases and differentiate vs. competition. Communicate results and issue with the Division. Provide accurate problem statement when reporting problems. Execute plan of actions and collect data.

Pre-Sales support: Assist sales and marketing in potential opportunities and/or competitive situation. Helping on brainstorming strategy for penetration of new customers and adoption.

Preferred Qualifications:
Essential Technical Skills:
  • Knowledge of Advanced Films Technology, Physics, Material Science
  • IC Process background: previous customer/industry experience is desired. Solid understanding of semiconductor process technologies
  • Excellent technical presentation and communication skills
  • Project management experience - Ability to handle multiple projects in parallel
  • Have creative thinking approach to deal with new customer challenges
  • Excellent problem solving skills
Important Skills:
  • Be a driver, influence situations by facts
  • Self-motivated - wants to win
  • Successful with multiple cultures environment
  • Leadership competencies: successful execution of projects in high pressure environment
Minimum Qualifications:
Bachelor's Level Degree with at least 3 years of experience.
OR
Master's Level Degree with at least 2 years of experience.

Kindly send your resume to Raju.Balaji@kla-tencor.com

KLA-Tencor is an Equal Opportunity Employer. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.