Wednesday, January 11, 2017

Product Engineer (# 114945)

Position: Product Engineer
Location: Milpitas, CA
Duration: Full time

Job Description:
Business Unit:
The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

This person will be involved in new and sustaining product service engineering duties to include, but not limited to:
  • Serve as the central technical resource / interface with design engineering, manufacturing, technical support, quality, marketing and field as the product(s) move through the Product Life Cycle
  • Work directly with aforementioned teams in fully integrated manner to incorporate value-added serviceability, reliability and service business practice improvements into product design
  • Influence early PLC designs to include features that will optimize K-T’s service business: calibrations and diagnostics, Cost of Service (CoS), reliability, design tolerances, Intellectual Property (IP) protection
  • Act as a two-way conduit of information between design teams, technical support, and service personnel
  • Protect our service IP, and apply BKMs into documentations, FRUs, Tooling, and training
  • Participate in  difficult beta and sustaining escalation efforts, analyze data from various sources
  • Leverage learning and knowledge across the Technical Support organization through training classes, scripts, coaching, documents and updating other knowledge capture tools
  • Work with Learning and Knowledge Services (LKS) to determine the training requirements for new products and/or upgrades.  Train the trainer, and teach or co-teach initial courses.  Audit service training courses to ensure their quality
  • Help to define a plan, implement and optimize the spare parts that will be stocked to support field shipments.  This includes taking into account reliability, diagnostics, inventory holding cost, training level and other factors
  • Prepare CoS models (bottom-up and top-down) during initial concept phase, and update them as new information is available.  Apply results to help optimize design of diagnostics
  • Perform hands-on work for integration of Alpha/Beta systems, including performing serviceability validation
  • Travel to Beta sites for support of new tool installations/upgrades, and for escalation support for new products (25%)
Preferred Qualification:
  • 4+ years Optics and Electro-Mechanical experience required
  • Strong knowledge of overall system operation, system integration, and system calibrations
  • System level troubleshooting experience required
  • BS in Optics or Electrical/Mechanical engineering; Masters preferred
  • Demonstrated experience with ECO and MRP systems, such as Enovia and SAP
  • Hands-on experience with optical inspection and metrology equipment OR Semiconductor Capital Equipment Manufacturing or Service preferred 
  • NPI program Management experience preferred across the entire product development cycle
Minimum Qualifications:
Bachelor's Level Degree with at least 4 years of experience
Master's Level Degree with at least 3 years of experience
Doctorate Level Degree with at least 2 years of experience

Kindly send your resume to

KLA-Tencor is an Equal Opportunity Employer. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.