Tuesday, November 22, 2016

Customer Support Engineer (# 114614) - Meylan, France

Position: Customer Support Engineer
Location: Meylan, France
Duration: Temporary contract

Job Description:
Business Unit:
The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Responsibilities:
  • Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites
  • Represents the company to the customer and assumes accountability for customer satisfaction with service
  • Assures operational quality of system equipment   Coordinates actions with customers to minimize down time
  • May provide assistance to Installation Engineers in resolving problems
Preferred Qualification:
  • Knowledge of Physics, material science
  • Solid understanding of semiconductor process technologies. Previous customer/industry experience is a plus
  • Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems
  • Excellent presentation and communication skills
  • Excellent analytical and problem solving skills
  • High performing team
  • Languages: Fluent English (Both written and spoken)
  • Bachelor's Level Degree or Master Degree
Minimum Qualifications:
Bachelor's Level Degree.
OR
Master's Degree.

Kindly send your resume to Raju.Balaji@kla-tencor.com

KLA-Tencor is an Equal Opportunity Employer. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.