Wednesday, June 8, 2016

Product Engineer (#113832)

Position: Product Engineer
Location: Milpitas, CA
Duration: Full time

Job Description:
Business Unit:
The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

  • Continuous Improvement for FaST Products
  • Cost of Service Program Management
  • NPI Responsibilities during Product Launch
  • C+, C#, GUI SW Programming Skills a Plus
New and sustaining product service engineering. Serves as the central technical resource / interface with design engineering, manufacturing, technical support, quality, marketing and field as the product(s) move through the Product Life Cycle. Will be fully integrated and working directly with aforementioned teams to incorporate value added serviceability, reliability and service business practice improvements into product design. Works to optimize serviceability, reduce cost-of-service through all stages of the PLC, and improve short and long term product service revenue performance. Involvement lasts throughout all stages of a product’s lifecycle to ensure system level product performance is continuously tracked and meets established specification. Drives continuous improvement of system hardware, diagnostics and software, tooling, technical documentation, knowledge management, and training.
  • Strong knowledge of overall system operation, system integration, and system calibrations
  • Influence early PLC designs to include features that will optimize K-T’s service business: calibrations and diagnostics, Cost of Service (CoS), reliability, design tolerances, Intellectual Property (IP) protection
  • Act as a two way conduit of information between design teams, and tech support and service personnel
  • Very adept at 7-step trouble-shooting, including driving learning and standardization where appropriate
  • Full understanding of the need to protect our service IP, and apply BKMs into documentations, FRUs, Tooling, and training
  • Able to step into a difficult beta and sustaining escalation, analyze data from various sources, and, working with divisional experts when necessary, provide a detailed action plan suitable for execution by Customer Service Engineer (CSE) and Technical Support Engineer (TSE)
  • Leverage learning and knowledge across the Tech Support organization through training classes, scripts, coaching, documents and updating other knowledge capture tools. Develop and promote the use of Merlin and Solution Point during Beta and released product phases
  • Ensure that learning on current generation tools is captured and applied to next generation designs
  • Works with Learning and Knowledge Services (LKS) to determine the training requirements for new products and/or upgrades. Trains the trainer, and teach or co-teach initial courses. Audits service training courses to ensure their quality
  • Help to define a plan, implement and optimize the spare parts that will be stocked to support field shipments. This includes taking into account reliability, diagnostics, inventory holding cost, training level and other factors
  • Prepare CoS models (bottom-up and top-down) during initial concept phase, and update them as new information is available. Apply results to help optimize design of diagnostics
  • Work with Services Marketing to define Service Offerings, including analyzing market needs, forecasting CoS and developing Sales support materials
  • Help to define and optimize the Preventative Maintenance Schedule for systems
  • Help to prepare a product for obsolescence / transfer to Service Supply Chain Management (SSCM) ownership including closing known issues, disposition of inventory and transfer of documentation and knowledge
  • Participate in NPI Best Practice teams to spread knowledge across product divisions
  • Hands-on work for integration of Alpha/Beta systems, including performing serviceability validation
  • Travel to Beta sites for support of new tool installations/upgrades, and for escalation support for new products
Preferred Qualification:
The successful candidate will have a sound understanding of how spectroscopic ellipsometry and reflectometry systems are developed and supported, and a strong drive to continuously improve products, people, and processes. This will often involve the ability to work creatively with other senior level individuals. Requires an interest and understanding of both technology and business.
  • KNOWLEDGE: Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways
  • JOB COMPLEXITY: Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results and value to the company. Contacts pertain to significant matters often involving coordination among groups
  • SUPERVISION: Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others
  • EXPERIENCE: Typically requires a minimum of 12+ years of related experience. At this level, graduate coursework may be expected
  • C+, C#, GUI SW Programming Skills a Plus
Minimum Qualifications:
Doctorate (Academic) with at least 5 years of experience.
Master's Level Degree with at least 6 years of experience.
Bachelor's Level Degree with at least 7 years of experience.

Kindly send your resume to

KLA-Tencor is an Equal Opportunity Employer. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.