Wednesday, February 24, 2016

Technical Support Engineer (# 113293)

Position: Technical Support Engineer
Location: Milpitas, CA
Duration: Full time

Job Description:
Business Unit:
The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Work on diverse, complex issues which involve the coordination of multiple parties, including customers and internal marketing and engineering team members.
Focus is on the improvement and enhancement of product.
Play a lead role on tasks and projects.
Identifies and implements solutions to complex problems that are typically hardware specific.  Provides solutions to problems via proven or creative diagnostic techniques.
Develop and document new troubleshooting procedure of existing and beta products, including BKMs.
Respond to customer requests and perform complex problem diagnosis and problem resolution.
Acting as Factory Specialist to provide Field Service organization with technical product knowledge and on-site support. Identify causes, root causes, POA, and resolution. Respond to first level service request. Determine appropriate troubleshooting method to quickly resolve customer tool issues.
Lead medium-sized projects e.g. H2H, Eval, beta product introduction to characterize, perform beta testing, collect tool performance data, and gap analysis. Successfully drives closure with the division on field identified issues (specific examples)
Create and evaluate tool data and service plans of actions.(POA)
Assist in developing procedures, standards, training material, and other technical documentation. Develop Product Knowledge troubleshooting and solution models.
Review and evaluate quality of data in other related technical documents.
Serve as Technical Support representative for GSS PLC projects.
LKS Instructor Participation
Participate in LKS course improvement (audit, course revamp, etc.)
Create and/or Provide advanced training (structured or informal)

Preferred Qualification:
Experience in semiconductor equipment

Minimum Qualifications:
BS or equivalent with at least 4 years of experience in a technical environment
Master degree in a technical field with at least 3 years of experience in the Surfscan Product

Kindly send your resume to

KLA-Tencor is an Equal Opportunity Employer. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.