Tuesday, February 2, 2016

Product Engineer (# 113190)

Position: Product Engineer
Location: Milpitas, CA
Duration: Full time

Job Description:
Business Unit:
The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

As a service product engineer,
  • You will be actively engaged in improving KLA-Tencor's advanced semiconductor optical systems, and the service teams which support them. You will be based in Silicon Valley and work in a globe-spanning team.
  • Gain a systems-engineering level knowledge of highly complex, leading edge systems by working with the product engineering and service teams. The systems include optics, electronics, mechanical components, custom software and algorithms.
  • Play a large role in assessing products with respect to design for reliability, stability, and serviceability
  • Participate in the development and testing of system diagnostics and spec validation
  • Act as a two-way conduit for information transfer between the engineers who are responsible for designing our products and field service teams who are responsible for product maintenance and support
  • Gather and analyze data from systems populations at customer sites to identify sources of systematic issues, including technical, process, and people-based issues
  • Help develop and document technical service procedures
  • Train support personnel such as tech support and field service engineers
  • Developing new training materials which may include written documents, video tutorials and on-line web based training.
  • Respond to situations where field service engineers have failed to resolve complex system performance problems, by providing written plans of action by e-mail or on-site hands-on assistance at customer sites in the US, Asia, and Europe
  • Write technical reports to communicate issues, analysis, technical assessments, system status, best-know-methods, and engineering recommendations
  • Take a proactive approach to improving service quality and profitability
Preferred Qualification:
Product Engineer: Works on complex problems where analysis of situations or data requires an in depth evaluation of various factors. Results oriented and driven to excel. Enjoys teaching, troubleshooting, working with groups of people, and explaining complex things as simply as possible. Strong analytic and data analysis skills. Experience with analytical software such as Matlab or JMP is desirable. Excellent oral and written communication skills. Ability to work effectively in multidisciplinary, multicultural teams and to take a leadership role when needed. Quick grasp of challenging, complex technical information. Natural curiosity, inventiveness, and an interest in making things work better.
  • Must have electronic and electromechanical skills in troubleshooting complex systems issues
  • Optomechanical skills are highly preferred
  • Strong communications and project management skills desired
  • Proven ability to service heavy equipment within acceptable ergonomic standards desired
  • Semiconductor capital equipment support experience preferred. Graduate degree a plus
Minimum Qualifications:
Bachelor's Level Degree in EE/ME/OE (or equivalent) with at least 5 years of experience.

Kindly send your resume to raju.balaji@kla-tencor.com

KLA-Tencor is an Equal Opportunity Employer. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.