Tuesday, February 2, 2016

Customer Support Engineer (# 113009)

Position: Customer Support Engineer
Location: Portland, OR
Duration: Full time
 
Job Description:
Business Unit:
The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
 
Responsibilities:
Primary role is to support large logic customer Ebeam Inspection tools for service repairs and preventive maintenance. Engineer will be responsible for supporting tools at customer site and working with customer, local, and remote teams in support of customer needs. Must be able to troubleshoot and repair complicated electronics, electro-mechanical, and high vacuum/ebeam imaging systems using standard methods. Must be proficient in use of DVMs, O'scopes and advanced electronic test equipment. Good time management and written/verbal communication skills also expected.
 
Preferred Qualification:
Experience with KT Ebeam (eS8XX/eDR7xxx) inspection tool support/repairs preferred. Previous customer support experience in a cleanroom environment and any high vacuum systems also preferred.
 
Minimum Qualifications:
Bachelor's Level Degree with at least 3 years of experience.
OR
Master's Level Degree with at least 2 years of experience.
 
Kindly send your resume to raju.balaji@kla-tencor.com
 
KLA-Tencor is an Equal Opportunity Employer. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.